Contact our Team

We're happy to answer any questions about our packages and explore use cases for your team.

01908 665 200

Challenge House, Sherwood Dr, Bletchley, Milton Keynes MK3 6DP

"I started with just a mobile SIM with Midpoint, but now have broadband at work and home, and all my phone services too. I've found that have been really transparent in the pricing and have always ensured that I have what I need."

Joanna Brzezinska

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FAQs

How will my first invoice look?

Your first invoice will include charges for part of the month when your services became live with Midpoint Communications, as well as any set up charges and the current month and your advance charge. From then on you will just receive the charge for the agreed monthly tariff.

What do I do if my service goes down?

If you have any issues with your service, please contact our support team on 01908665200. Fault reporting is available 24/7.

How quickly can you install my new service?

Lead times from new lines depending on the line type and the engineer availability in your area. These times aren’t exact until your install order has been placed and accepted, but the customer can request a particular day that may work for them.

Analogue Lines – 10 to 14 working days.
IP services – 10 working days to transfer a working number.
IP service – same day for brand new numbers.
SOGEA / FTTP – 5 to 10 working days.

What are our contract terms?

Midpoint Communications offer bespoke contract terms to suit your business’s needs. Please contact your account manager or our customer services team to discuss your contract term.

How do I make a complaint?

We pride ourselves on our customer experience so if an issue arises, we would like to hear from you. Our customer services team are on hand to take your call on 01908665200.